Decor8 Modern Furniture Hong Kong - FAQ, Delivery and Customer Service

 

 

Decor8 Furniture Hong Kong Showroom Hours of Operations
Browsing modern furniture online not enough? Visit our designer furniture outlets in Mong Kok and Wan Chai.
 
DECOR8 MONG KOK FURNITURE OUTLET SHOWROOM DECOR8 WAN CHAI FURNITURE OUTLET SHOWROOM
香港九龍旺角 弼街20號 福照工廠大廈 9樓B室 香港灣仔 譚臣道5-11號 信邦商業大廈 8樓全層
9/F Unit B, Fuk Chiu Factory Building, 20 Bute Street, Mong Kok, Kowloon, Hong Kong. 8/F, Full Floor, Shun Pont Commercial Building, 5-11 Thomson Road, Wanchai, Hong Kong

Mong Kok Furniture Outlet Showroom Hours: Monday-Saturday 11am-8pm; Sunday 12pm-6pm

Open most public holidays, please call in advance.

Free furniture pick-up service is available by appointment.

Wanchai Furniture Outlet Showroom Hours: Monday-Saturday 11am-8pm; Sunday 12pm-6pm

Open most public holidays, please call in advance.

Free furniture pick-up service is available by appointment.

The Decor8 Mong Kok Furniture Outlet Showroom is conveniently located near the Mong Kok MTR on Bute Street and is an 8 minute walk from Langham Place. The Decor8 Wanchai Furniture Outlet Showroom is located on Thomson Road, between Hennessy Road and Johnston Road near the Southorn Playground.
MTR: Mong Kok Station Exit A2  (Closest), Prince Edward Station Exit C2 MTR: Wanchai Station Exit B2 

Minibus: 3, 12A, 12B, 46

Bus: 32, 43C, 904

Minibus: 4B, 6, 24A, 24M, 35M, N4A

Bus: 5, 5B, 5C, 5X, 11, 23, 23B, 25, 26, 40, 40M, 104, 182, 373A, 511, 601, 619X, 621, 681, 905, 930, 930A, 934, 935, 960, 961, 962, 962B, 962X, 968, A11, N8X, N11, N121, N182, N680

Tram: Fenwick Street / Johnston Road, Gresson Street / Johnston Road, Luard Road / Johnston Road

Parking: Short term side street parking is available along Bute Street. Two parking structures are also located within 1 block on Mong Kok Road between Canton Road and Tong Mi Road at the Win Century Centre Car Park (adjacent to the Dynasty Theatre) or across the street from the Lodgewood Hotel on Canton Road between Mong Kok Road and Bute Street.

For loading and unloading during off-peak hours Monday-Saturday 6-8pm you may bring your car into the loading dock - please call in advance to arrange this.

Parking: Short term side street parking is available along Thompson Road. The Shanghai Industrial Investment Car Park is located on Hennessey Road between Luard Road and Fenwick Street. Please note, pick-ups are only available at our Mong Kok Location

Accessibility: There are a small flight of steps before the lift. If you need any stroller assistance please contact Decor8.

 

 

FURNITURE SHIPPING & DELIVERY
 
FURNITURE DELIVERY LOCATION FLAT FEE $300 (UNDER 10 ITEMS)
Tung Chung and Park Island Extra $200
Yuen Long and Tuen Mun Extra $200
Sham Tseng Extra $200
Island District To Central Pier Only
Macau By Quotation
FURNITURE INSTALLATION: $200 FLAT FEE
For orders over $25,000HKD, installation is 1.5% of subtotal.
**In case you are not home during delivery a HKD 250 will be charged to reschedule.**
WALK UPS/DOWNS & OFF-ROAD HOUSES/BUILDINGS
Both within AND outside the building from the nearest roadside. Walk-up/walk-down charges apply to delivery and removal service.
Steps / Floor Tables include Base and Top (Tulip Table , Noguchi Coffee Table / LC6 / EM Table) / L- Shape Sofa Set / Bed (per item) 1-3 Seater Sofa/ Karlsen Sofa Bed / Lounge chair / Dining table / Larger coffee table / Floor lamp (per item) Small Items / Chairs / Ottoman / stool / Table lamp / Side table / Smaller coffee tables (per item)
1 Step - 1/F $450 $250 $100
2/F $750 $350 $150
3/F $1050 $450 $250
4/F By quotation By quotation $350

 

Buying furniture online is easy, but walking up bulky and oversized furniture up stairs requires time and extra man power. If you have a walk-up please notify us so we can help accomodate a walk-up especially for large or over-sized furniture items. We appreciate your notice in advance. If you think your furniture might not fit your staircase please kindly take photos of your stair and let us know the width and if there are any obstructions upon entering your staircase like handrails, turns or distances between the stair wall and your door entrance which might inhibit turning radii. 
**Walk Up service is not available for 170cm Tulip Style Marble Oval Dining Table,120cm diameter Tulip Style Marble Round Dining Table, Parable Dining Table and Fisherman floor lamp.

** Common items come with MORE THAN 1 PART: Sofa set , Bed , L-Shape sofa , LC6 , EM Table , Noguchi Coffee Table , Tulip Marble table , Tulip table , Eiffel Round Dining Table , Round Birch Dining Table , Fabian Dining Table & Bench, Milton Dining Table , Warren Round Glass Dining Table , Cyclone Table , Stella Dressing Table, Prouve Dining Table , Chartlon Solid Oak Wood Extendable Table , Jameson Solid Oak Dining Table , Athena Table , Jasper Solid Oak Wood Foldable Dining Table.

**Customer must inform any known walk-ups / steep slopes. Double walk-up fee will be charged if there is any walk up from the nearest road side on the way to customers’ home. Redelivery charge and walkup charge will apply for redelivery.

 

 

MACAU, CHINA & INTERNATIONAL SHIPMENTS
Buying furniture online is easy. Looking to ship your items abroad? Contact info@decor8.com.hk with the items you're interested in, quantity, and your address and we will respond to your request with a quote for shipping within 24 hours. We ship select items across the globe via Boat or Air Freight for large/heavy items over 50 kg and Hong Kong Speed Post or Speed Post Freight for items under 30 kg. For orders to Macau, full service installation is available on most orders.

 

 

FREE FURNITURE PICK-UP SCHEDULE
Pick-ups are by appointment only within the following time frames:
Monday-Saturday 11:45am-7:30pm. PICK UPS ARE LIMITED ON SUNDAYS OR PUBLIC HOLIDAYS.
Our primary address for all free furniture pick-ups is 9/F Unit B, Fuk Chiu Factory Building, 20 Bute Street, Mong Kok, Kowloon, Hong Kong. Please contact us for special arrangements in case of public holiday. Free furniture pick-up is also available at our Wanchai Showroom for items under 1 cubic meter or with prior negotiated arrangement for larger items.

If assistance is needed loading product(s) into your vehicle an appointment with e-mail confirmation is required. Pick-ups are limited to products under 1 cubic meter on Public Holidays, Sundays and for pick-ups at the Wanchai Branch. If you would like to pick up your item on a Sunday or Public Holiday without reservation, your item will not be available for pick-up. To avoid disappointment, call in advance to make an appointment. Vehicle loading is not available before 11am, after 8pm, Sundays or Public Holidays, or at the Wanchai Branch or without prior arrangement. Please call in advance or e-mail info@decor8.com.hk with your order number to schedule pick-up prior to arrival or for any special requests / arrangements. Decor8 cannot guarantee pick-up availability or free vehicle loading without prior appointment with e-mail confirmation.

 

 

FLAT DELIVERY PRICES FOR HK ISLAND, KOWLOON, NEW TERRITORIES
We have a flat fee HKD 300* for all residential, local purchases. (Yuen Long, Tuen Mun, Tung Chung, Ma Wan, Park Island, South Lantau Island and Outlying Islands additional fees apply, see below.) The delivery fee does not include installation. Installation fees start at HKD 200 per order, depending on the number of items and the complexity of the installation procedure, additional fees may apply - please contact Decor8 for confirmation. If you bought your furniture online and forgot to select the delivery option at check-out you can always send us an e-mail to request furniture delivery. If you would like installation service of your furniture you may also request this service by e-mail.
Decor8 provides installation service as an add-on to delivery service for Decor8 products only. We do not provide stand alone installation service under any circumstances.
Decor8 does not provide any installation for any lighting products or items that require mounting or drilling into any ceiling or wall whether or not delivery fee has been paid for the whole order.
Our furniture prices online are for retail furniture purchases. For bulk or large purchases please contact Decor8 for quotation.   

*For sofas, large or two-piece lounge chairs, or other large or extra heavy items such as dining tables over 198cm**, and select dining and coffee tables with glass or marble tops we charge an extra HKD 200. If you have any questions regarding our delivery fees contact us at info@decor8.com.hk. If your items do not fit into your lift, you will be responsible for paying our walk-up charge. If your items do not fit into your stair, then the customer is responsible for return handling of goods to the Decor8 Warehouse. Your order will be refunded or items replaced. For customers with small lifts please let us know so we may accommodate your order.

 

 

WAREHOUSE FURNITURE STORAGE

Decor8 provides free warehouse furniture storage for the ordered items up to and including 45 days from the date of purchase and Deco8 reserves the rights to charge $100HKD per item per day thereafter and customer must pay overtime storage before delivery/pick up of the ordered items. Sorry at this time we do not store any other products that our own furniture.

 
 
FURNITURE INSTALLATION & ASSEMBLY SERVICE
Some of our products that you buy online or in our furniture outlets may be delivered in several components to protect the item or to allow transportation during delivery. Most items only require very simple furniture installation/assembly. Within our standard rates, installation is not included, but we do offer an on-site assembly service from a trained team who will be happy to assemble the pieces at an affordable price. This assembly service includes dismantling of packaging, assembly of products and removal of all trash. Assembly service does not include installation of lighting or products that need to be mounted to any ceiling or wall. If you are in need of this service we can help arrange through a 3rd party company upon checkout.
 
FURNITURE REMOVAL SERVICE
If you would like furniture dismantling and removal from your flat or home Decor8 offers flat rate services for removal within your building or off site to our own refuse center. All furniture removal services are non-refundable. Please ensure you know the policies of your building and whether or not your building accepts the removal of furniture items within your refuse area. Notify Decor8 at least 72 hours prior to delivery with a photo of the item to be removed to info@decor8.com.hk. When you buy furniture online, removal service is not available as an option upon check-out, please notify us in advance if you would like furniture removal service.

Removal to off-site refuse center:

Dining & Conference Tables equal to or greater than 1.9 meters or extra heavy weight items: HKD 700 per item

Dining & Conference Tables less than 1.9 meters: HKD 300 per item

2-3 Seater Sofas: HKD 250 per item

Lounge Chairs & Coffee Tables: HKD 200 per item

Chairs and other small items: HKD 60 per item

For areas in Discovery Bay, Tung Chung, Park Island, South Lantau Island, Outlying Islands, South Island, Yuen Long Add HKD 150 

For items requiring disassembly to exit your unit, to fit into the lift, staircase or vehicle Add HKD 200

 

Removal within your building:

Dining & Conference Tables equal to or greater than 1.9 meters: HKD 350 per item

Dining & Conference Tables less than 1.9 meters: HKD 200 per item

2-3 Seater Sofas: HKD 150 per item

Lounge Chairs & Coffee Tables: HKD 100 per item

Chairs and other small items: HKD 30 per item

For items requiring disassembly to exit your unit, to fit into the lift or staircase Add HKD 200

 

 

PRIVACY & SECURITY
Our furniture website uses Norton Secured SSL secure servers powered by Symantec & Verisign and Paypal as a method of payment that makes your shopping experience on decor8.com.hk safe and convenient. Our Norton Secured SSL helps users protect their data for private communication over the public internet. Despite our taking extra measures to protect your information, please be aware there is always a risk that the security of your information may be unlawfully compromised by third-party interception. This reality is true among all transmissions of data over the internet. Thus, Decor8 Hong Kong cannot warrant the security of the method in which you decide to transmit information to us. We value your privacy and we will not share any of your personal information with any other third party.

 

 

EXCHANGES POLICY

Save your receipt! No exchanges without receipt!

All sold items are non-refundable.

Decor8 accepts exchanges of item(s) within 7 day of receipt of item limited to the functionality of the product. Exchange requests must be made in writing to info@decor8.com.hk for an exchange or credit note valid for one year from date of purchase. Exchanges due to aesthetic reasons such as but not limited to design, size, color, leather rustles/wrinkles, material inconsistencies / variations in antique, industrial hand crafted products, reclaimed wood will not be entertained once items are inspected and signed at delivery/pick-up.

All installed products and custom made products are FINAL SALE. For rental orders, all rental fees are FINAL SALE.

Custom made products include all sofas, lounge chairs, upholstered chairs, upholstered ottomans, any upholstered furniture and wood products.

Sale or discounted items, one off items and any items damaged after you have acknowledge receipt, whether picked up or delivered are also not eligible for exchange. After any item has been inspected and signed for the customer assumes responsibility of maintenance and care for their Product(s). Any defects, damages, discoloration, scratches after the Product is accepted is the sole responsibility of the customer.

All exchanges are subject to restocking fees. All Decor8 purchases must be returned with its original packaging, including any accessories, manuals, and documentation. A 35% open box fee will be assessed on any opened Decor8 purchase (per unit) except for installed or custom made products which are FINAL SALE. Reupholstering and recutting fabrics and woods will incur reproduction fees by quotation only. Open box items must be new, unused and never installed. A 25% restocking fee will be assessed on closed box returns (per unit). Return shipping and customs fees are the responsibility of the customer. If items are delivered to your door undamaged and you would like our delivery crew to return or exchange your items to our warehouse due to personal preference (e.g. size/color/style) a 200HKD return fee, restocking fee and redelivery fee will be incurred on most items. All delivery, shipment and installation fees are NONREFUNDABLE. For full information regarding customer service please refer to www.decor8.com.hk/customer-service.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession, and if you fail to do so we may have a right to make a claim against you for compensation. We recommend therefore that you wrap your items safely and securely to avoid damage in transit back to Decor8 Hong Kong. Send your item(s) back to Decor8, 9/F Unit B, Fuk Chiu Factory Building, 20 Bute Street, Mong Kok, Kowloon, HK. Items sent to any other location will not be processed.

 

 

ORDERING
Please review your purchase, billing and shipping information before submitting your order. PLEASE NOTE that your decor8.com.hk order may begin processing as soon as it is submitted. We will try our best to accommodate modifications to your order, however, we cannot guarantee these changes will be made after your order is submitted. Cancellations can be requested within 30 minutes of placing your order. Please email info@decor8.com.hk with such requests. If you opt to pay by HSBC bank transfer, a Decor8 Customer Support Representative will send bank-in information within 1-3 working days. If you do not receive this e-mail you may contact us directly at info@decor8.com.hk or 5104-8325. Most products are made to order and require a lead time of 1-3 weeks pending the item type and volume. If you require urgent delivery please notify us.

 

 

PAYMENT, PRICING, PROMOTIONS
All prices listed on www.decor8.com.hk are by default listed in Hong Kong Dollars. For payment in other currencies please contact us at info@decor8.com.hk. Contact Decor8 in advance to ensure we ship the items you're interested in to your country first. We accept Paypal (which accepts all major credit cards), HSBC bank transfer (please contact us at info@decor8.com.hk for details regarding bank transfer), cash transactions at our showrooms in Mong Kok and Wanchai and company cheques. Customers will be directed to the Paypal website upon checkout for payment. Payments are taken securely online at the checkout stage. Please contact us immediately if you have trouble using Paypal. All discounts and promotions that are featured on the website are subject to change at the discretion of Decor8 Hong Kong. Decor8 is not responsible for paying customer foreign transaction fees and credit card fees. Decor8 Hong Kong reserves the right to cancel the transaction and offer the customer a full refund to the form of payment that was used to purchase the product(s).

Furniture Outlet Showroom Payment Options:

Cash

Bank Transfer

Credit Card through Paypal (American Express, Visa, Mastercard)

Online Payment Options:

Credit Card through Paypal (American Express, Visa, Mastercard) & Bank Transfer

Corporate/Commercial/Trade Payment Options:

For corporate, commercial or trade purchasing, please contact us at info@decor8.com.hk or sales@decor8.com.hk or give us a call at 5104-8325 for invoicing and additional payment options.

 

 

FURNITURE CUSTOMER CARE
For general enquiries, please send us an email to info@decor8.com.hk. For furniture sales related inquiries, please contact us at sales@decor8.com.hk. For furniture marketing related inquiries please contact us at marketing@decor8.com.hk. For furniture deliveries and schedule please call us at 2254-8878 with your order number which can be located below your name and address on your official receipt. Please note that if you do not have your Decor8 Furniture Outlet order number we may not be able to look up your order. All e-mails are answered in the order they are received. We will reply within 1-3 working days.

 

 

DISCLAIMER
Decor8 Furniture Outlet products are not manufactured by, affiliated with, or associated with the original designers, manufacturers, or trademarks of our classic reproduction furniture and home decor products including Herman Miller, Charles or Ray Eames, Eero Arnio, Le Corbusier, Eileen Gray, Arne Jacobsen, Knoll, Mies van der Rohe, George Nelson, Isamu Noguchi, Jean Prouve, Eero Saarinen, Hans Wegner, Verner Panton, and Vitra. All Decor8 products go through a stringent quality inspection. 

 

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